SHIPPING POLICY
We are committed to ensuring that your succulents arrive safely and promptly. All orders are processed within 1-3 business days, and we ship via reliable carriers to ensure timely delivery. Please note that shipping times may vary based on your location. We will send you an email with a tracking number so that you can estimate the arrival time of your order. We take great care in packaging our plants to minimize damage during transit, but if you encounter any issues upon arrival, please contact us within 24 hours for an assistance.
RETURN POLICY
We take great pride in the quality of our succulents. If you are not completely satisfied with your purchase, you may return it with an original receipt or a gift receipt within 14 days of receiving your order.
Please contact our customer service team at wecare@petsuccculents.com to initiate return process.
Packages must be retrieved and opened within 24 hours of delivery to qualify for returns.
Additional below information is required to be eligible for return.
1. The succulents and plant pots must be in their original condition and packaging.
2.You should provide a proof of your order and matching ID of a purchaser.
3. You should provide the photos of all damaged plants or plant pots.
We will give you a return confirmation within 7 days of receiving your order and all confirmed items should be returned to us within 7 days of receiving a return confirmation. You are responsible for the shipping cost for return.
Please note that any orders delivered to you by us in person and special orders won't be allowed for a return. We appreciate your understanding and look forward to serving you again!
PAYMENT METHOD
We accept various payment options, including credit and debit cards, PayPal, and other payment gateways. Customers can choose their preferred method at checkout, ensuring convenience and security. If you have any questions about payment options, feel to reach out to our customer service team for assistance.
SPECIAL REQUEST AND ORDERS
We recognize that each succulent enthusiast has distinct preferences. You are welcome to request specific succulents from our collections with a minimum of 12 succulents, and we will make every effort to fulfill your request, subject to availability. Your satisfaction is our utmost priority, and we committed to assisting you in enhancing your collection. The price will be calculated as the multiple of the unit price for 12 succulents and the total number you request.